❓
Frequently Asked Questions
Explore instant answers about Vibes, location privacy, messaging rules, and account safety.
HELP CENTER
We’re here for you.
Fast assistance, safety reporting, account controls, and direct answers to your questions.
IDEAS & BUGS
Have a recommendation or bug report?
We read every submission! Tell us what you want us to build, fix, improve, or reconsider.
Submit Feedback →HOW CAN WE HELP?
✉️
Direct Email Support
For urgent account issues, general inquiries, or direct founder contact.
🔒
Account Deletion & Data
Learn how to permanently delete your account and export your data.
🛡️
Safety & Reporting
Report harassment, inappropriate content, or child safety violations.
TOP QUESTIONS
How do I delete my Détour account?
You can delete your account in two easy ways:
- In-App (Instant): Open Détour → Profile → Settings → Account → Delete Account.
- Via Email: Email support@joindetour.me with the subject line "Delete my account".
For full details, visit our Account Deletion Page.
How does location privacy work on Détour?
We process location data strictly while the app is active to calculate proximity and surface nearby Vibes. Your exact GPS coordinates are never broadcast to other users; distance is always shown as a general radius or neighborhood context (e.g., "2 miles away").
How do context-first messages and match requests work?
Détour eliminates cold spam by requiring mutual consent. Direct chat channels only unlock when a user responds to a Vibe post or accepts a Match Request. If a request is declined, messaging remains locked.